Legal Notice

• Publisher
• Responsibility (section 55 (2) RStV)
• Web hosting
• Content Management System
• Conditions of use
  • Portal access
  • Content and availability
  • Copyright
  • Image rights
  • Disclaimer
  • Retrieval of notices in electronic form
  • Conditions that apply to the disclosure via electronic retrieval of notices pursuant to section 122a AO
  • Special features relating to appointed authorised receiving agents

Publisher

This website is published and managed by:

Generalzolldirektion
Am Propsthof 78 a
53121 Bonn

Responsibility (section 55 (2) RStV)

Pursuant to section 55(2) Rundfunkstaatsvertrag (RStV) [Interstate Agreement on Broadcasting] responsibility resides with:

Jörg Bursian
Königsbrücker Str. 61
01099 Dresden

Phone: +49 351 44834 - 250
Fax:  +49 351 44834 - 404
E-Mail: Zoll-Portal@zoll.bund.de

Important note: If you have any questions or are having problems with the Customs Portal, please contact the Service Desk Zoll (the Customs Service Desk).

Web hosting

Informationstechnik Zentrum Bund (ITZBund)

Content Management System

The website is managed using the Government Site Builder, which is the content management solution used by the Federal Administration, based on CoreMedia CMS.

Conditions of use

Portal access

The Customs Portal provides electronic access to various administrative services on the website www.zoll-portal.de on the basis of the following Terms of Use. Use of the website is only possible on the basis of these Terms of Use. The website is provided free of charge by the Customs Administration.

The use of the electronic services offered via the Customs Portal is only possible after successful registration. The right to access the portal is strictly for personal use and may not be transferred to other users. You must be at least 18 years of age to register.

The information provided during registration and completion of applications must be truthful. The Customs Administration may refuse access in the event of incorrect and incomplete information provided by the user.

Should our Terms of Use be seriously violated or in the event of unauthorized access or attempted access to our servers, we reserve the right to have personal data derived with the aid of individual data records.

The Customs Administration ensures the secure transfer of data collected via the Customs Portal to the special procedures of the Customs Administration. Only the data required for the respective special procedure is transferred.

In order to guarantee access to the Customs Portal, the user must hold on to his/her e-mail address. A new e-mail address can be submitted using a portal function.

Content and availability

All of the information on this portal has been carefully reviewed. We endeavour to ensure that all information is complete, up-to-date and factually correct. Nevertheless, we cannot rule out the possibility of any errors appearing. We therefore cannot guarantee its completeness, accuracy or current validity.

Technical errors cannot be completely ruled out due to our system’s limitations. The same applies to technical problems, interruptions or a possible failure of the provision of services.

We prioritise keeping services available at all times and therefore keep system downtimes and maintenance periods to a minimum.

Copyright

The contents of this website may only be reproduced or distributed free of charge if both their source and web address are quoted in a way that rules out possible confusion with services from commercial providers.

Trademarks and brand names are the property of their respective owners.

Forms or other downloadable files such as brochures must not be used in other websites. You may use links referencing forms and downloadable files.

Use of the customs logo is not permitted.

Image rights

The images published on www.zoll-portal.de must not be used without consent of the customs administration.

The image rights with regard to the images used have been considered. For external images, consent of the copyright holders has been obtained.

Disclaimer

We shall not be liable for any damages resulting from the use of the services offered by the Customs Portal unless there is evidence of wilful intent or negligence on the part of the Customs Portal. The website operator assumes no responsibility for the content and availability of third-party websites reached via external links on this site. The publisher expressly dissociates himself from all contents which may be relevant under criminal or liability law or which are contrary to public morals.

Retrieval of notices in electronic form

Conditions that apply to the disclosure via electronic retrieval of notices pursuant to section 122a AO

You have to access your e-mail address regularly in order to read inbox notifications promptly. You cannot access a notice directly via the notification. To retrieve an inbox message, you must log on again to the Customs Portal. The notices or administrative acts shall be deemed to have been notified with legal effect on the third day after the e-mail was sent (section 122a (4) first sentence AO).

Irrespective of this, if notification is not possible for technical reasons pursuant to section 122a AO or if notification by other means is required, the main customs office reserves the right to conduct notification by other means (e.g. by post) even if consent to the retrieval of notices has been given.

You can revoke your consent to notification via electronic retrieval in the portal settings at any time with effect for future notification.

Special features relating to appointed authorised receiving agents

If you have appointed an authorised receiving agent in relation to the main customs office, he / she must be notified accordingly of the notice; this also applies in the case of notification by way of a notice made available for electronic retrieval. In this case, the receiving agent must have activated the notification in his service account by means of the notice retrieval function. Your receiving agent will then receive a notification by unencrypted e-mail if a notice has been made available for retrieval.

If you withdraw the authorisation of the receiving agent, it will no longer be possible for the now previous receiving agent to retrieve the notice once this withdrawal has been received by the main customs office.

If you withdraw the authorisation, you must also deactivate the notification function in the service account of the authorised receiving agent.

If the withdrawal of the authorisation as a receiving agent is submitted to the Hauptzollamt after the electronic notification has been sent or after an administrative file has been made available for retrieval, the withdrawal of the authorisation as a receiving agent will not take effect in respect of the retrieved notice. The now previous receiving agent will be informed of the availability of the notice for retrieval and the notice will become effective upon notification to the now previous receiving agent.

If the Main Customs Office receives a written withdrawal of the authorisation to act as a receiving agent only a few days before the electronic notification is sent or the notice is made available, in individual cases, for technical reasons, the authorisation may nevertheless be made available electronically to the now previous receiving agent. Consequently:

• The main customs office can no longer delete the notice made available for retrieval.
• You or any other (new) authorised receiving agent cannot retrieve the notice electronically.
• However, the notice made available for retrieval to the now previous authorised receiving agent will not be effectively notified to you. A new notification has to be issued.

If you do not agree with this, it is not possible to give your consent to notification by making notices available for electronic retrieval.